Mystery Shopper Feedback Form

    

Name *
Email *
Date and time of visit *
Salon *
Greeting
Did the consultant greet you with a smile and friendly greeting? *
Did they ask about Lotion and eyewear? *
Were they in uniform (CT shirt)? *
Did they tour you if first time in? *
Did they explain any questions you may have had? *
Was there any inappropriate going on? ie: friends in lobby, consultant on personal phone call, cell or texting, consultant eating at counter)? *
Tan
Was the room you tanned in clean? *
Was your bed clean? *
Did the tanning unit operate well (fans, speakers) *
Cleanliness and Bathroom
Was the bathroom fully stocked with toilet paper and paper towels? *
Was the bathroom clean? *
Was the hallway, lobby and any visible part of salon clean?*
Good-Byes
Did consultant tell you good bye in a friendly manner and/or ask how you enjoyed your visit? *
Misc.
Was there anything exceptionally good or bad about your visit or the presence of the salon? *


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